Elements of tqm
Key Elements TQM has been coined to describe a philosophy that makes quality the driving force behind leadership, design, planning, and improvement initiatives.
Detecting and recognizing contributors is the most important job of a supervisor. A leader is expected to know TQM, understand it thoroughly, and believe in its philosophies.
This is the key to unlocking the ultimate potential of TQM. Communication The all-encompassing mortar of the TQM building is communication. Communication means a common understanding of ideas between the sender and the receiver.
Leadership Leadership comes across as the most important element within TQM.
Tqm framework diagram
This paper is meant to describe the eight elements comprising TQM. Communication Binding everything together and cementing the relationship of the employees with the element of quality is effective communication. Trust improves relationship among employees and eventually helps in better decision making which further helps in implementing total quality management successfully. With problems surfacing, teamwork also promotes proactive solution sharing options that can help in finding effective, preventive solutions for issues that affect a business. Concepts such as quality circles, self-reliant teams , employee involvement teams are undertaken by such teams. Group 2 — Building Blocks These TQM elements are the four walls of your quality house that is responsible to enable the house to stand straight and tall. Leadership in TQM requires the manager to provide an inspiring vision, make strategic directions that are understood by all and to instill values that guide subordinates. Recognition enables an individual to put their best foot forward to be in line for a sparkling reward. High-performance work systems integrate continuous improvement efforts with normal business operations. There are different kinds of communication between employees and these variations bring about proper flow of information: Downward communication — the flow of information that takes place from the managers to employees Upward communication — the flow of information that takes place from employees to top management Lateral communication — the flow of information that takes place among different departments Recognition The roof of your quality house is recognition.
Total Quality Management involves every single employee irrespective of his designation and level in the hierarchy. Problem solving teams PSTs — These are temporary teams to solve certain problems and also to identify and overcome causes of problems. Problem Solving Teams PSTs — These are temporary teams to solve certain problems and also identify causes and resolve issues.
It can also encourage commitment and foster individual risk-taking, as this individual would know that the team members have their back in important situations. It is very clear from the above discussion that TQM without involving integrity, ethics and trust would be a great remiss, in fact it would be incomplete.
based on 89 review